Get fast help for your websites, domains, payments, and business tools.
Reach our team through WhatsApp, call, email, or open a support ticket. We help with domain setup, SSL, PWA, QR menu, subscriptions, backups, and Commerce Plus Finance Manager.
Avg. First Reply
Same day
Backup Window
7 Days
SSL
Free
PWA
All Plans
Support Coverage
Custom domains, DNS records, SSL, PWA setup, pricing upgrades, Commerce Plus Finance Manager, QR menu activation, and backup requests.
WhatsApp Priority Chat
+971 52 978 7366
Voice Assistance
+971 52 978 7366
Email Helpdesk
info@zalepro.com
Support Ticket
Tell us what happened
Create a ticket for technical issues, billing questions, domain setup, or restore requests.
Knowledge Base
Frequently asked questions
Quick answers for common setup, billing, backup, and feature questions.
DNS changes usually start reflecting within 5 to 15 minutes when records are configured correctly. Some registrars may still take up to 24 hours depending on TTL and cache. You can verify the domain connection from your site Domain tab.
Yes. Free SSL is included for eligible connected domains. Once your domain points correctly to the platform, SSL provisioning starts automatically, so you do not need to manually upload certificates.
Yes. ZalePro storefronts are PWA-ready across all plans. Visitors can install the storefront like an app on supported mobile and desktop devices.
Yes. ZalePro keeps 7-day file backups with us. Restore or download backup support is currently handled on demand, and a user-accessible backup restore/download option is planned for a future release.
Commerce Plus includes Finance Manager as a free value-added tool. It helps track income, expenses, dues, cash flow, and business finance records from the same workspace.
Add your site name, subdomain/custom domain, issue details, screenshots if available, and the exact step where the issue happens. This helps the support team resolve your request faster.