User Data Deletion Instructions | ZalePro

In compliance with the Meta Platform Terms, Google API Services User Data Policy, and global data privacy standards (GDPR, UAE Federal Decree-Law No. 45/2021), ZalePro provides clear, transparent methods for users to delete their account data and revoke access.

1. In-App Self-Service Deletion (Immediate)

If you have an active ZalePro account, you can permanently delete your profile, credentials, and all linked projects directly from your dashboard:

Log in to your workspace at zalepro.com.
Go to User Profile Settings (/profile).
Navigate to the Danger Zone panel.
Click Delete Account, type DELETE to verify, and submit.

This action immediately wipes your authentication session, API keys, and personal records from our databases.

2. Revoking Connected Social Platforms

You can revoke ZalePro's permissions to your social accounts at any time from the provider's security center:

Meta (Facebook, Instagram, WhatsApp): Open Facebook Business Integrations, find ZalePro, and click Remove. This triggers our automated callback to purge your stored access tokens.
Google & YouTube: Go to Google Third-party apps with account access, select ZalePro, and click Remove Access.
TikTok: In the TikTok mobile app → Settings and privacy → Security → Manage app permissions → Remove ZalePro.

3. WhatsApp Business Account (WABA) & Message History Deletion

Business tenants connecting via Meta Embedded Signup or custom Cloud API credentials can disconnect and permanently purge their WhatsApp integration at any time:

Navigate to the WhatsApp Suite (/whatsapp).
Click the Profile & Number (Settings) tab.
Under the Advance Override section, click Disconnect WABA & Erase Credentials.
To purge all past customer chats and media attachments, navigate to Workspace Settings → Data Management → Purge WhatsApp History.

What data is deleted:

Meta System User permanent access tokens and webhook secret tokens.
WhatsApp Business Account (WABA) IDs and Phone Number IDs.
All synchronized contacts, chat message transcripts, and webhook delivery logs.
Cached HSM message templates and staging media attachments.

4. Official Email Deletion Request (DPO Escalation)

If you cannot log in, represent an EU/GDPR jurisdiction, or wish to submit an official data eradication request, contact our Data Protection Officer:

Corporate Entity: Zalepro Soft Solutions FZE LLC (Ajman, UAE)

Recipient: info@zalepro.com

Subject Line: Data Deletion Request - WhatsApp & Account Records

Please provide your registered account email, connected WhatsApp phone number ID, or workspace ID. We will acknowledge your request within 48 hours and complete the purge within 30 days.